Terms & conditions

Repairs

Notice: মোবাইল মেরামতের সময় নষ্ট হয়ে গেলে Crack Point / PhoneLAB বা টেকনিশিয়ান দায়ী নহে।

1. 30 দিনের ওয়ারেন্টি হার্ডওয়্যার সার্ভিসে and Display (Combo/Folder) change 30 din replacement guarantee T&C Apply।

2. স্মার্ট ফোনের PDA চেঞ্জ করতে গিয়ে যদি Display Line, Black Dots & Display নষ্ট হয়ে যায় তার জন্য Crack Point বা টেকনিশিয়ান কোনরূপ ভাবে দায়ী থাকবে না ।

3. সার্ভিসিং দেওয়ার সময় SIM Card, Memory Card, SIM Tray, Back Cover নিজের দায়িত্বে রাখিবেন ।

4. মোবাইল ফোন সার্ভিসিং করতে গিয়ে বা "IC" চেঞ্জ করতে গিয়ে যদি অন্য কোন সমস্যা দেখা দেয় তার জন্য Crack Point বা টেকনিশিয়ান কোনরূপ ভাবে দায়ী থাকবে না।

5. Combo, LCD, কোন ওয়ারেন্টি/গ্যারান্টি থাকে না দাঁড়িয়ে থেকে Crack Point এ নিজের দায়িত্বে ভালো করে চেক করে নিন।

6. সার্ভিসিং করতে দেওয়া ফোনটি নির্দিষ্ট সময়ের মধ্যে নিয়ে যাবেন অন্যথায় এই ফোনটির কোন অবস্থার জন্য Crack Point বা টেকনিশিয়ান কোনরূপ ভাবে দায়ী থাকবে না (15 দিনের মধ্যে) ।

7. টার্মস & কন্ডিশনস পড়ার পরে স্বাক্ষর করিবেন।

Phone Screen (Display/Combo/Folder)

1. If the line appears on the display, then you will get the 30 days replacement guarantee.

2. If the touch display is not working you will get 30 days replacement guarantee.

3. If the touch display is not working you will get 30 days replacement guarantee.

4. If the display goes blank/black you get 30 days replacement guarantee.

5. If Touch Automatic works you will get 30 days replacement guarantee.

6. If you break the display, you get no warranty or guarantee (0 days/min).

7. Water damage will not be guaranteed on display (0 days/min).

8. Mobile phone screen physical damage there is no guarantee or warranty provider Phone LAB.

Internal

1. The Service shall be governed by and construed in accordance with the laws of India, excluding its conflict of law provisions.

2. The client shall supply accurate contact information such as Name, Phone Number, Email Address, and the device's IMEI Number.

3. The Service Provider is dedicated to protecting the client's personal data from any unauthorized access and shall not use the information for any purpose beyond the service transaction. However, it's the client's responsibility to create a data back-up as the service provider shall not be held responsible for loss of data.

4. The client should provide a brief description as well as other pertinent remarks regarding the problem of the device. A final, non-negotiable quotation shall then be provided to the client as basis of payment.

5. All devices received by PhoneLAB™ will be sent directly to diagnostic department. After diagnostic if there will be any other damage, other than mentioned, the customer is responsible.

6. The service provider's after-service warranty does not cover the following condition:

-1 Body or frame damage caused by mishandling.

-2 Water Damage.

-3 Damage from subsequent vertical falls, whether intentional or otherwise.

-4 Internal hardware tampering.

-5 Damage resulting from repairs other than PhoneLAB™.

-6 Software issue unrelated to the repair.

-7 New Damages unrelated to the original repair.

-8 Any losses of data occurring as a result of the repair.

7. 30 days warranty only provided for hardware components other than this the normal warranty provide for all component is 30 days.

8. 6 months warranty provided for Battery replacement.

9. Company shall not be responsible for the device not being collected within 15 days of the repair.

10. Device shall be in transit insurance, having valuation of 20% of the current MSP.

11. In case of refurbishment of screen there is a chance of screen failure, in that case high quality screen with a warranty of 7 days will be provided from PhoneLAB service centres. For the cases of 100% OG products, pricing may vary.

12. For curved screen glass replacements, the company shall not take any risk over the LCD. The job shall be done only when permitted from the client's end. In case of failure, the company shall not be responsible.

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For any other support regarding your device, kindly contact us at 8695864141 / support@phonelab.one